COOLCLEAR - Trusted experts in washing machine and refrigerator repair

Are you experiencing issues with your refrigerator or washing machine? Don't worry, contact Cool Clear, and within 30 minutes of receiving your call, we will be there to help you quickly and efficiently resolve any problems. 

Cool Clear's services include: 

• Repairing all types of malfunctions: Compressors, blocks, circuit boards, gas leaks, door jams, lack of cooling, etc. 
• Regular cleaning and maintenance: Helps your appliances run smoothly and save energy. 
• Providing genuine parts: Ensures the quality of repairs and the longevity of your appliances. 
• Service warranty: We offer long-term warranties for all repair services. 
• At-home service: Saves time and effort for customers. 

Why COOLCLEAR? 

• Experienced technicians: Our team of skilled technicians has many years of experience in the field of appliance repair. 
• Professional service: Friendly consultation, quick and clean work. 
• Competitive pricing: We are committed to providing the most reasonable prices on the market. 
• Long-term warranty: Long-term warranty from 6 months or more, high responsibility, and quick response to handle issues promptly. 
• Invoice support: We issue VAT invoices for companies and businesses as required (VAT is not mandatory). 

COOLCLEAR's refrigerator and washing machine repair services can cater to a wide range of customers: 

• Households: This is the largest customer group, including families from all social classes. They often use refrigerators and washing machines for daily living needs. 
• Businesses: Restaurants, hotels, and hospitals also need to use industrial refrigerators and washing machines. 
• Offices and companies: Offices and companies often have break rooms and kitchens that require refrigerators and washing machines to serve their employees. 

With various needs: 

• Quick repairs: Customers usually want their appliances repaired quickly to ensure their daily lives are not disrupted. 
• Busy individuals: Customers who do not have time or want quick repairs. 
• Reasonable costs: Customers are looking for repair services at affordable prices. 
• Service quality: Customers expect to be served by professional technicians using genuine parts. 

1. Receiving Customer Information: 

• Contact: You can contact COOLCLEAR at 6ixgo or directly visit our store. As soon as we receive your request, within 48 working hours, we will arrange a technical team and schedule an appointment for you as soon as possible.  
• Describe the issue: Please describe in detail the problem with your washing machine or refrigerator (e.g., not working, loud noise, leaking water, etc.) when scheduling an appointment with COOLCLEAR. 

2. Survey and Inspection: 

• On-site visit: A technician will come to your home to directly inspect the condition of the machine.  
• Identify the cause: The technician will conduct a thorough inspection to accurately determine the cause of the problem. 
• Quotation: After identifying the cause, the technician will provide a detailed quotation to the customer, including repair costs and replacement parts (if any). 

3. Repair Execution: 

After receiving confirmation of the agreed costs and necessary repair steps, COOLCLEAR's technician will proceed with the repair and maintenance for you. The repair process may include: 

• Disassembly: Our technician will disassemble the necessary parts for repair.  
• Repair or replacement: Depending on the damage, the technician will repair or replace the faulty components.  
• Cleaning: After the repair is completed, the technician will clean the machine thoroughly. 

4. Inspection and Handover: 

• Re-inspection: The technician will re-check all functions of the machine to ensure stable operation.  
• Handover: The technician will guide the customer on how to use and maintain the machine.  
• Payment: The customer pays the service fee. 

5. Warranty: 

• Warranty card: The customer will be provided with a warranty card and a warranty seal for the parts and services performed by COOLCLEAR.  
• Support: During the warranty period, if the machine encounters any issues, the customer can contact the center for support. 

Things to prepare before the technician arrives: 

Prepare the workspace: 

• Clean the area: Besides cleaning the area around the machine, try to clear some space around it so the technician has enough room to work. 
• Move furniture: If possible, move any obstructing items around the machine to allow the COOLCLEAR technician easy access. 

Prepare the water supply: 

• If the washing machine has issues related to water supply or drainage, check and ensure that the water inlet and drainage are functioning properly. 

Note any unusual occurrences: 

• Take note of any unusual occurrences with the machine, such as when the issue started, how often it happens, any strange noises, etc. This information will help the technician diagnose the problem more accurately. 

Important notes: 

• Safety: When disconnecting the power, ensure that the power is completely turned off to ensure safety for you and everyone in the household. 
• Do not disassemble: Avoid disassembling any parts of the machine yourself to prevent damaging the equipment or causing harm to yourself. 

 Additional suggestions: 

• Take photos or videos: If possible, take photos or videos of any unusual occurrences with the machine to provide additional information to the technician. 
• Contact the warranty center: If your machine is still under COOLCLEAR's warranty, contact us for specific guidance. 

COOLCLEAR understands that keeping warranty documents can sometimes be inconvenient. Therefore, we have simplified the warranty process by switching to electronic invoices. With this new policy, you can rest assured when using our services. Just keep the invoice, and all warranty information will be stored securely and easily accessible. The warranty conditions still ensure quality and transparency to keep you satisfied. 

COOLCLEAR's Warranty Conditions: 

1. Product verification: The product must have a warranty seal and a phone number that matches the purchase information in COOLCLEAR's system. 
2. Compliance with usage regulations: 
3. Refrigerators and freezers must be plugged in 3 hours after transportation. 
4. Washing machines should not be placed in a closed bathroom. 
5. Component protection: There should be no external impact on the components and machinery. 
6. Warranty exclusions: The warranty policy does not apply to business establishments such as factories, hotels, laundries, dormitories,...